At DATAONE Merchant Services (“DATAONE,” “we,” “our,” or “us”), your privacy is important to us. The only personal information we collect is the information you provide and certain limited information collected automatically through your interaction with our digital platforms. We are committed to safeguarding your information using industry-standard security practices and maintaining transparency about how it is used.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Your use of the DATAONE website
- Applications provided by DATAONE on third-party marketplaces
- Interactions with our Voice AI system
- SMS/text communications
- Email communications
- Online forms, landing pages, surveys, and webinars
- Digital advertising and marketing campaigns
This policy does not apply to:
- Third-party websites not controlled by DATAONE
- Financial institutions, acquiring banks, or payment processors
- Affiliate companies operating under separate privacy policies
- Information collected through unrelated offline channels
We encourage you to review the privacy policies of any third-party services you access.
2. Information We Collect
We collect information in the following categories:
A. Information You Provide Directly
This may include:
- Name
- Business name
- Email address
- Phone number
- Mailing address
- Information submitted through forms, applications, or surveys
- Information shared during customer service interactions
- Information voluntarily disclosed during recorded calls
B. Information Collected Automatically
When you use our website or digital services, we may automatically collect:
- IP address
- Device type and browser type
- Operating system
- Referring URLs
- Pages visited and time spent
- Interaction and clickstream data
- Cookies and tracking technologies
- General geographic location (derived from IP address)
C. Voice AI System Data
If you interact with our Voice AI system, we may collect:
- Audio recordings
- Call transcripts
- Telephone number
- Date, time, and duration of calls
- Any personal information voluntarily disclosed during the call
- Interaction and clickstream data
- Cookies and tracking technologies
Calls may be recorded for quality assurance, training, fraud prevention, compliance, and service improvement.
3. How We Use Your Information
We use your information to:
- Provide services or information you request
- Process merchant service inquiries and applications
- Facilitate transactions you initiate
- Verify identity and prevent fraud
- Comply with federal, state, and local laws
- Improve website functionality and service delivery
- Conduct analytics and internal reporting
- Send service-related communications
- Send marketing communications where permitted by law
Where applicable, we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
4. Disclosure of Information
We do not sell, rent, or license your personal information.
We may disclose your information:
- With your consent
- To complete a transaction you initiate
- To acquiring banks, underwriting partners, or payment processors
- To service providers assisting with operations (including Voice AI and analytics providers)
- To comply with legal obligations, subpoenas, or regulatory requirement
- To protect our rights, safety, or property
- In connection with a merger, acquisition, or restructuring
All service providers are required to maintain appropriate safeguards.
6. SMS Communications
By providing your mobile number, you consent to receive SMS communications from DATAONE, which may include:
- Transaction confirmations
- Appointment reminders
- Service notifications
- Resource links
- Promotional messages (if opted in)
Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying STOP or following instructions provided in the message.
7. Email Communications
We may send service-related and promotional emails. You may unsubscribe from marketing emails by using the unsubscribe link provided in the email.
Transactional or operational communications may still be sent when necessary.
8. Voice AI Recording Consent
At the beginning of recorded calls, we provide notice that calls may be recorded. By continuing the call after notice, you consent to recording unless you explicitly decline. If you decline, we will cease recording or provide alternative communication options when feasible.
9. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards, including:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Restricted employee access
- Role-based data permissions
- Ongoing monitoring and security reviews
No method of internet transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with payment industry regulations
- Satisfy legal and regulatory obligations
- Resolve disputes and enforce agreements
When retention is no longer required, information is securely deleted or anonymized.
11. Your Privacy Rights
Depending on your state of residence, you may have rights under applicable data protection laws, which may include:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal data
- Withdrawal of consent
- Filing a complaint with a regulatory authority
- Opting out of certain data sharing
When retention is no longer required, information is securely deleted or anonymized.
To exercise your rights, contact:
Email: support@dataonems.com
Phone: 1-800-818-0420
When retention is no longer required, information is securely deleted or anonymized.
12. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Accessing third-party sites is at your own risk.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page.
Changes apply prospectively and will not retroactively alter how we treat previously collected personal information unless required by law.
15. Contact Information
DATAONE Merchant Services
3801 PGA Blvd, Suite 600
Palm Beach Gardens, FL 33410
Email: support@dataonems.com
Phone: 1-800-818-0420